Customer Service
e-SCREEN Setup

You may access the Message Center at filtering.powercom.net which will allow you to review your quarantined emails.

Log in to your Message Center

• Type in your email address in the Log in Address field.
• Type in your email password in the Password field.
• Click on the LOG IN button to access your quarantined messages.

Viewing your quarantined messages

After you log in, you will arrive at your Message Center where you can see if suspicious messages have been quarantined. You are the only one that has access to this password protected site.

• Read the sender and subject of the suspicious messages, and select messages to DELETE or DELIVER. To delete or deliver messages in bulk, select any messages using the checkbox next to each message or use the one checkbox in the header to select/unselect them all at once.
• Read the body of the message by clicking on the subject line. You can then delete or deliver after you determine if the email is junk or legitimate:
• Delete: Deleting the message will keep it from reaching your in box. The message is moved to the Trash where it will expire after 7 days from when it first arrived in your Message Center.
• Deliver: Legitimate email should be delivered to your inbox. After you deliver a message, you will receive a message asking whether to approve the sender(s) to your Approved Senders list - approving this will prevent future messages from that address from being quarantined in your Message Center. NOTE: Delivered messages are also moved to the Trash once they are forwarded to your inbox.

Junk Email Settings

Click the Junk Email link; if necessary, click the ON button to activate basic filtering. You can additionally customize the settings by clicking on any of the four links.

Filter Category Settings

Filter out potentially offensive email topics like "Get Rich Quick"; "Sexually Explicit"; "Racially Insensitive"; and "Special Offers". This setting heightens the sensitivity towards these specific categories.

• To turn any one of the category settings off, remove the checkmark next to the category setting.
• Click on Save Changes to submit the changes.

Filter Sensitivity Settings

Junk Email filters are pre-set to Moderate by Powercom. We recommend you monitor how much legitimate email is quarantined and adjust your filter sensitivity accordingly to your comfort level, especially after you have "Approved" any critical senders beforehand.

• To change your sensitivity settings, select either Lenient, Moderate, or Aggressive options.
• Click on Save Changes to submit the changes.

Adding Approved Senders

If legitimate email is being quarantined, you may add the sender's email address or their domain name to your approved senders list so that the email will not be quarantined.

• To add email addresses or domains to your approved senders, click on the Approved Senders link from the Junk Email Settings page.
• Type the email address or the domain name in the Enter Address or Domain field.
• Click on Save to List to add the email address or the domain name to the list.

Virus Protection Settings

All of your messages are scanned for viruses. If a virus is detected, it is quarantined in your Message Center and you will be sent an email notification. You can turn virus protection on or off. Powercom recommends having virus protection always turned on for safety.

• To configure your virus protection settings, click on the Virus link at the top of the Message Center.
• Click on the OFF button to turn off the filter.
• To turn the virus filter back on, click on the ON button.